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Support Tickets

Book your Support Tickets online and our Engineers will get back to you as soon as possible.

Device Repairs Tickets

Here’s what you need to know.

All diagnostic services are free.
However if you decide not to proceed with the repair there is a £30 charge to cover our costs.

If you require a shipping box these carry an additional charge.
Laptop boxes = £20
iMac boxes = £30
If you don’t have the original box for your iMac, we strongly recommend you order a box from us. These boxes are custom made for the iMac and have foam inserts to keep it in place during shipping.

There’s no need to send us your keyboard, mouse or power cable.
Unless we advise you otherwise, just send only your Mac, and not the stuff that plugs into it.

Optional shipping insurance is available (and advisable!)
Be aware: If you do NOT select to take out the optional insurance, you will NOT be covered for loss or damage*.
Shipping insurance cost just £20 and covers your Mac for loss or damage up to £1000.

*In case of uninsured loss or damage while shipping your item, IceBytes liability will be limited to £120